We process payments through a secure client portal. If you didn’t onboard yourself through the instant quote button on our website, we’ll set up an account for you after speaking with a Pacific Scoopers representative. Your login information will be emailed to you, and signing up is quick—it takes less than two minutes.
Inside your portal, you can access invoices, records of past cleanups, and link your credit or debit card. Once your card is linked, payments are processed automatically, and you’ll receive receipts via email.
Note: Your card must be linked before we arrive for your first cleanup. If not, we’ll attempt to contact you and may knock on your door. If we can’t reach you, your service will be rescheduled for the next available date, which could be several weeks out during busy seasons. Need assistance? Call us at 425.295.9571, and we’ll be happy to help you set it up over the phone.
Do You Bill Monthly?
Yes, billing occurs on the 1st of each month before services are provided.
For initial or one-time cleanups, payment is due upon completion of the job.
For recurring services, we bill for the first cleanup and prorate the remaining days of the month at the same time. After that, monthly billing takes place on the 1st.
Example:
John signed up for weekly cleanups starting 3/15/2022. His spring cleanup is $100, and his weekly rate is $80/month.
On 3/15/2022, John is charged for:
- Spring Cleanup: $100
- Remaining Cleanups in March (3/22 & 3/29): $40
Total Charged on 3/15/2022: $140
Future charges:
- 4/1: $80
- 5/1: $80
- 6/1: $80
Note: If payment isn’t received by the 1st, services will pause until payment is processed. Monthly charges are non-refundable, but if you cancel mid-month, we’re happy to complete the remaining cleanups for that month.
What Time Will You Be At My Home?
We can’t provide exact times for cleanups due to optimized routes that help keep costs low. Our routes run from 7 AM until dark, and you’ll always receive a text notification about 60 minutes before we arrive.
If you’re at the start of our route, you’ll get a 15-30 minute notification instead—no early morning surprises! Your scoop day will stay consistent week to week, and if we need to adjust it, you’ll be notified in advance.
Do I Have to Be Home When You Clean?
No, you don’t need to be home during cleanups. We just ask for easy access to your gate.
If your dogs are in the yard, that’s okay as long as they’re friendly. If our team hasn’t met your dogs yet, and you’re home, please introduce them beforehand so no one is startled. After the cleanup, we’ll send a picture of your closed gate to your email for your records.
What Happens If My Service Day Falls on a Holiday?
If your scheduled day is on a major holiday, we’ll skip that week and perform a double cleanup the following week. This ensures all accumulated waste is removed.
Do You Disinfect Your Equipment?
Yes! We use an organic, kennel-grade disinfectant on all equipment after each cleanup to prevent the spread of germs, including Parvo and worms.
Do You Take the Waste Away?
We don’t haul away waste due to the high volume we collect. Instead, we’ll place it in your outdoor trash bin. If the bin isn’t accessible, we’ll double or triple bag the waste and leave it neatly by your gate.
